Track and Trace
How can we help?
The system isn’t accepting my reference number
First, please check that you have a valid reference number.
A Royal Mail reference number is 13 digits long starting with two letters (e.g. AA), followed by nine numbers, and ending with the two letters GB. For example, a reference number could look like this: AA 1234 5678 9GB.
How to find your reference number.
If your reference number is still not working in Track & Trace, please contact the Track & Trace Helpline, on 08457 001 200. If your reference number starts with FD, FE or FF please contact the Royal Mail Tracked Help line, on 08456 038 495.
A Royal Mail reference number is 13 digits long starting with two letters (e.g. AA), followed by nine numbers, and ending with the two letters GB. For example, a reference number could look like this: AA 1234 5678 9GB.
How to find your reference number.
If your reference number is still not working in Track & Trace, please contact the Track & Trace Helpline, on 08457 001 200. If your reference number starts with FD, FE or FF please contact the Royal Mail Tracked Help line, on 08456 038 495.
Do you need help?
- What is Track & Trace?
- How do I use Track & Trace?
- How do I track an item sent from abroad?
- How can I follow up a previous enquiry?
- I’ve lost my reference number
- It says accepted but I don't recognise the postcode or address
|
