Packetpost™ Returns is not only free for your customers, it also makes it easy and convenient for them to do business with you. They simply return the package via their local Post Office™.

We have undertaken extensive research* to find out more about customers’ attitudes to home shopping. The results reflect the added peace of mind and customer satisfaction that Packetpost™ Returns can give your customers.

The factors most likely to encourage home shoppers to shop more from home are:

• Reliable delivery
• The home shopping company having a good reputation
• An easy return system.
   

Amongst non-home shoppers, the greatest barriers to shopping from home are:

• Preferring to see and feel what they are buying 
• Believing that there is better choice in the shops 
• Concerns about not being at home to receive deliveries.
   

Unsurprisingly, those people who had never shopped from home had greater concerns than lapsed shoppers about:

• The quality of goods 
• The length of time from ordering to receiving the goods.

Interestingly, just over one third (35%) of home shoppers returned goods in the last 12 months. This research helps to show just how important the issue of peace of mind and a good returns system is in encouraging people to shop from home – more reasons to use Packetpost™ Returns to improve your customers’ satisfaction.

*Source: Home Tracker Survey 2005. Read the Home Tracker Survey and other useful and relevant information and findings.