Managing your account
Managing your account
Welcome to Royal Mail's support centre providing you with advice and guidance to help you manage all aspects of purchasing and paying for your mailing needs as well as account maintenance
Your invoice
- Understanding your invoice (new window) (PDF, 1.97 MB)
- Copy invoices for Online Business Account customers
- Invoice queries for Online Business Account customers
- Invoice help for non-Online Business Account customers
Making a payment
- Understanding the different ways you can make payments to Royal Mail (new window) (PDF, 162 KB)
Keeping your account updated
- Amending the details we hold about you (new window) (PDF, 80 KB) including a change of address or a change of name
Discounts
Helping you to get the best possible deal for your mailings
Alternative ways to pay for postage
From small online payments through to comprehensive billing solutions Royal Mail can offer you a range of billing and payment solutions most suitable to your needs.
Paying additional fees
How to pay for items that may have been sent to you but required you to pay an additional fee.
Not able to find what you are looking for?
If you need some help or advice regarding your account and the information is not shown here please let us know by using our online enquiry form and we will get back to you with a response within 24 hours.
